How to Reduce ISP Revenue Leakage with Automation

The Hidden Cost of Manual Management

Revenue leakage is a common problem for WISPs. It happens when users continue to enjoy service after their plan expires or when staff fail to record payments correctly.

Stopping the Leak

Automation is the most effective way to protect your revenue:

• Automatic Expiration: Nova WiFi's real-time monitoring ensures that the moment a subscription ends, the user is moved to a "Payment Required" state.
• Centralized Payment Tracking: Every cent paid via M-PESA or cards is logged automatically, eliminating "forgotten" entries.
• System Audit Logs: Track every change made by your staff to prevent unauthorized plan modifications.

Increased Profitability

ISPs that switch to Nova WiFi often see an immediate 15-20% increase in collected revenue simply by eliminating these manual errors and loopholes.